Tenants Support receives an enquiry through their website, and assesses the applicant’s eligibility
June has made an enquiry via the website for legal help negotiating with her landlord as she cannot afford her rent due to COVID-19. The enquiry is received as an email from the website to the triage paralegal, and is then manually entered into the Tenants Support case management system. After five days it is then assessed by triage lawyer Amelia, who rings June to ask her for more information. Once she has considered the form information and further information, Amelia makes an appointment for June to receive phone advice from an advice lawyer and also provides June with information about a financial counselling service that June is eligible to receive assistance from.